We offer free Canada & USA shipping on orders over USD 150. Packages are shipped via USPS (North America) or UPS (international), both with tracking included.

We ship worldwide, with free shipping in Canada & the U.S. on orders over $150.

North American orders typically arrive within 5–7 business days. International shipping times may vary.

If your item arrives unworn and undamaged (original condition), we offer refunds, store credit, or repair service. Earrings are non‑refundable due to hygiene reasons. For gifts, exchanges are available via store credit only.

Contact us at info@onachan.com and we’ll resolve it with a replacement, repair, or refund.

Avoid contact with water, perfume, and lotions. Store in a soft pouch, and gently polish with a cloth.

• Avoid chemicals (lotions, perfume, bleach, cleaners, etc.).

• Store pieces in a pouch, away from sunlight.

• Gently polish with a soft cloth.

• Pearls: Wipe after wear, avoid water and stretch stress, store separately to avoid scratching

Yes. Wipe them gently after wear and avoid exposing them to water, pressure, or direct sunlight.

Visit our Find My Ring Size guide with an interactive tool and printable ring sizer. It’s easy to use, tested, and beginner-friendly.

We partner with small, ethically-aligned production teams in Asia. Our pieces are made from high‑quality, mindfully sourced materials, combining traditional techniques with technology.

We believe in conscious creation, partnering with small-scale artisans who share our values of fair labor, craftsmanship, and environmental responsibility. Our collections are made in limited quantities to reduce waste and celebrate quality over mass production.

You’ll receive a tracking number via email once your order ships.

Email us at info@onachan.com — we’re here to help.