At Onachan, your satisfaction is at the heart of what we do. Whether you’re seeking help with an order, need styling advice, or just want to say hello — our team is here for you.

Contact Channels

You can reach us any time via:

• Email: info@onachan.com
  
  
• Instagram DMs: @onachan_jewelry (responses may take up to 24 hours)
  
  
• Mailing Address: Available upon request for returns and legal matters
  
  

Hours of Operation

Customer service is available Monday to Friday, 9:00 AM – 5:00 PM EST. We aim to respond to all inquiries within 24–48 hours, excluding weekends and holidays.

What We Can Help You With

• Questions about your order or shipping status
  
  
• Initiating returns, exchanges, or repairs
  
  
• Custom jewelry inquiries
  
  
• Sizing advice and product care
  
  
• Feedback or suggestions
  
  

We value every message we receive and take every effort to resolve your concerns quickly and compassionately.